On July 29, 2011, Complainant Ryan Graves filed a class action legal action against Microsoft Enterprise in the U.S. District Court in the Western District of Washington. The lawsuit alleges that Microsoft badly charges its Xbox LIVE Gold members for the automated renewing of expired Xbox LIVE subscriptions press release distribution According to the complaint, Xbox LIVE Gold is a prepaid subscription based service.
If members do not maintain a good payment method in their account, then Microsoft cancels the subscription and suspends the members' access to the service. If members want to later enroll in a new subscription, the complaint alleges, they risk being billed twice by Microsoft-once for the new subscription purchased and again to "automatically" renew the old canceled subscription. This is exactly what Plaintiff Ryan Graves claims occurred to him. Mr. Graves did not replenish his subscription immediately, leading it to expire. A few months later on he signed up for a new subscription using a new cash card. It wasn't till the next month when he received his banking statement that he realized Microsoft charged him for 2 subscriptions rather than one. Graves contacted Microsoft to have one of the charges removed.
Microsoft wouldn't refund him for the double charge. "Microsoft cannot just charge a consumer's credit or debit card every time it wants without authorization," remarks E. Michelle Drake, Mr. Grave's lawyer.
"Mr. The case is entitled Graves v. Microsoft Corp, No. Wash. ). Complainant is represented by Rebekah Bailey and E. Nichols Kaster has offices in Minneapolis, Minnesota and San Francisco, California. Additional info is located at the web website or could be obtained by calling Nichols Kaster, PLLP toll free at (877) 448-0492.
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